With the courage and skills in having effective conversations with others you will improve work productivity, leadership effectiveness, interpersonal relationships and your own self esteem.
Instead of being reactive to events and other people’s behaviour, Susan Scott helps you to step out from behind yourself and have your say in a manner that increases the quality of relationships. The model uses assertiveness, perspective-taking, curiosity, accountability, ownership, responsibility, openness and proactivity.
Several very helpful and clear conversation formats are described, including how to seek help, how to frame a powerful conversation, and how to have your say while still keeping lines of communication open.
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Scott Susan (2004) Fierce Conversations Berkely Books NY